Over the course of a six week module, students will develop a multi-touchpoint service concept for an innovative service ecology targeting smart home solutions for the elderly. The deliverables include testable service concepts.
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- Wed 2nd of May 2018: project briefing at Oysterlab
- Wed 16th of May 2018: presentation of service concept
- Thur 24th of May 2018: prototype demo with cooperation partner
- Thur 7th of June 2018: final presentation
- Fri 8th of June 2018: deliveries on filer server
Communication via Slack
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- Tue 8th of May 9:00 - 9:30: Kickoff Week 2
- Wed 9th of May 13:00 - 17:00: Design Sprint with Oysterlab (Room 6.K04)
- Thur 10th - Tue 15th: independent development of service concept
- Wed 16th - Presentation of Service Ideation (Room 4.T06)
9:00 - Team 1 | 9:20 - Team 2 | 9:40 - Team 3 | 10:00 – Team 4
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- Service Model: systematic visualisation of your service flow with a (animated) model documented in form of a photostory or a short film
- Service Performance: enactment of aspects of your Service
- Business Modell Canvas
- Short Video
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CW 20/21 – Service Prototyping
After two weeks of service analysis and service conception, we start the first implementation loop. The outcome will be prototypes visualizing aspects of our service and make them testable.
Schedule
- Wed 16th of May (Room 4.T06)
11:00 - 12:30 Kickoff prototyping phase
13:30 - 17:00 video workshop with Nicole Fölsterl - Thur 17th of May - Thur 24th of May: Independent development of a service prototype
- Fri 18th of May: Team Mentoring (Room 5.F07)
13:30 - Team 4 | 14:00 - Team 3 | 14:30 - Team 2 | 15:00 - Team 1 - Tue 22nd of May- 9:00 - 10:00: Kickoff Week 4 (Room 5.D01)
- Thur 24th of May, 13:30 - 17:00 Prototype Demo with representatives of the cooperation partner (Room: 5.T09)
13:30 - 13:45 - Introduction | 13:45 - Team 1 | 14:15 - Team 2 | 14:45 - Team 3 | 15:15 - Team 4
Methods
Techniques like Wizard of Oz, service prototyping und experience prototyping for real life scenarios
Deliverables
Aim of the prototyping phase is to specify the look & feel of aspects of our service - resulting in prototypes that don't just illustrate aspects of our service but enable to experience our service and make our ideas testable.
- Implementation of aspects of our service
- Presentation and demo of our prototypes – 30min per team (15min presentation plus 15min discussion)
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CW 21/22 – Service Enactment
This phase is test your previously developed service prototypes and use the gained insights to improve your service concept. This week should also be used to start with the production of your service video, as the following week is rather short.
Schedule
- Fri 25th of May, 9:00 - 10:00 Kickoff of Service Enactment (Room 5.T09)
- Fri 25th of May - Team Mentoring (Room 4.F03-1)
13:30 - Team 1 | 14:00 - Team 2 | 14:30 - Team 3 | 15:00 - Team 4
Methods
- Testing cards are a good method to validate your hypothesis
Deliverables for Team Mentoring
- Results of user testing and implications to your service concept
- Plan of action - next steps to take
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CW 21/23 – Service Communication
The final week is to prepare all deliverables and the final presentation.
Schedule
- Fri 1st of June - Team Mentoring (Room: 4.F03-1)
13:30 - Team 4 | 14:00 - Team 3 | 14:30 - Team 2 | 15:00 - Team 1 - Tue 5th of June, 9:00 - 10:00 Kickoff Week 6 (Room 4.T37)
- Thur 7th of June - Final Presentation (15min presentation plus 15min discussion per team) (Room 5.T09)
9:00 Introduction | 9:15 - Team 4 | 9:45 - Team 3 | break | 10:30 - Team 2 | 11:00 - Team 1
14:00 - 15:00: Debriefing - Fri 8th of June, 17:00 - upload of all deliverables on the filer server
Deliverables at Final Presentation
- Final Presentation (PDF & Keynote/PPT/etc)
- Written service concept complemented with visual explainations as a approx. 5 page PDF document
- Service Video (2-3min)
- UVP, testable prototype, business / pricing model
- Action Plan & Recommendations