Over the course of a six week module, students will develop a multi-touchpoint service concept for an innovative service ecology targeting smart home solutions for the elderly. The deliverables include testable service concepts.
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Students
- Team 1 – Shaën (challenge 2 or 3) – Aurelian Ammon, Shaën Anouk Reinhart, Aurelian Ammon, Daria Babco, Manuel Leuthold
- Team 2 – Carlo Natter, Michael Schönenberger(challenge 1) – Michael Schönenberger, Carlo Natter, Stephanie Dickerson, Alessa Gassmann
- Team 3 – Vinzenz Leutenegger(challenge 1) – Vinzenz Leutenegger, Jérôme Krüsi, Tingting Jiang, Adrienn Bodor
- Team 4 – Tobias Dupuch, (challenge 2) – Daniel Edoardo Holler, Tobias Dupuch, Katharina Durrer, Ismael Möri
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Designchallenges
- “Designing the experience of a communication service
for millennial patchwork families
in a world where personal goals and family responsibilities need to be juggled.” - “Improving the everyday living experience at home (health / convenience)
for elderly (60+)
in a world where people are getting older, living in isolation and costs of homecare is increasing.” - “Designing a pet care experience
for working or travelling animal lovers
in a world where animals are treated like family members”
Milestones
- Tue 2nd of May 2018: project briefing at Oysterlab
- Wed 16th of May 2018: presentation of service concept
- Thur 24th of May 2018: prototype demo with cooperation partner
- Thur 7th of June 2018: final presentation
- Fri 8th of June 2018: deliveries on filer server
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CW 18/19 – Service Exploration
The first week we are diving in different aspects of Service Exploration. We strive to deepen our understanding of the topic and identify core design challenges.
Schedule
- Wed 2nd of May: Kickoff Event at our cooperation partners office (Brandschenkestrasse 132, 8002 Zürich)
- Wed 2nd of May afternoon - Tuesday 8th of May: independent exploration
- Fri 4th of May: Team Mentoring
13:00 - Team 1 | 13:45 - Team 2 | 14:45 - Team 3 | 15:30 - Team 4 - Wed 9th of May: Presentation of service Exploration
9:00 - Team 4 | 9:20 - Team 3 | 10:00 - Team 2 | Team 1 - 10:20
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Based on the results of the service exploration we develop first service ideas and condense them to a compelling service concept.
Schedule
- Wed 9th of May 13:00 - 17:00: Design Sprint with Oysterlab
- Thur 10th - Tue 15th: independent development of service concept
- Wed 16th - Presentation of Service Ideation
9:00 - Team 1 | 9:20 - Team 2 | 9:40 - Team 3 | 10:00 – Team 4
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After two weeks of service analysis and service conception, we start the first implementation loop. The outcome will be prototypes visualizing aspects of our service and make them testable.
Schedule
- Wed 16 of May
11:00 - 12:30 Kickoff prototyping phase
13:30 - 17:00 video workshop with Nicole Fölsterl - Thur 17th of May - Thur 24th of May: Independent development of a service prototype
- Fri 18th of May: Team Mentoring
13:30 - Team 4 | 14:00 - Team 3 | 14:30 - Team 2 | 15:00 - Team 1 - Thur 24th of May, 13:30 - 17:00 Prototype Demo with representatives of the cooperation partner
13:30 - 13:45 - Introduction | 13:45 - Team 1 | 14:15 - Team 2 | 14:45 - Team 3 | 15:15 - Team 4
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This phase is test your previously developed service prototypes and use the gained insights to improve your service concept. This week should also be used to start with the production of your service video, as the following week is rather short.
Schedule
- Fri 25th of May, 9:00 - 10:00 Kickoff of Service Enactment
- Fri 25th of May - Team Mentoring
13:30 - Team 1 | 14:00 - Team 2 | 14:30 - Team 3 | 15:00 - Team 4
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The final week is to prepare all deliverables and the final presentation.
Schedule
- Fri 1st of June - Team Mentoring
13:30 - Team 4 | 14:00 - Team 3 | 14:30 - Team 2 | 15:00 - Team 1 - Thur 7th of June - Final Presentation (15min presentation plus 15min discussion per team)
9:00 Introduction | 9:15 - Team 4 | 9:45 - Team 3 | break | 10:30 - Team 2 | 11:00 - Team 1
14:00 - 15:00: Debriefing - Fri 8th of June, 17:00 - upload of all deliverables on the filer server
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