Over the course of a six week module, students will develop a multi-touchpoint service concept for an innovative service ecology targeting smart home solutions for the elderly. The deliverables include testable service concepts.
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- Tue 2nd of May 2018: project briefing at Oysterlab
- Wed 16th of May 2018: presentation of service concept
- Thur 24th of May 2018: prototype demo with cooperation partner
- Thur 7th of June 2018: final presentation
- Fri 8th of June 2018: deliveries on filer server
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CW 18/19 – Service Exploration
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- Systematic overview of research results (photos, videos)
- Service Experience Map
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CW 19/20 – Service IdeationIdeation
Based on the results of the service exploration we develop first service ideas and condense them to a compelling service concept.
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- Wed 9th of May 13:00 - 17:00: Design Sprint with Oysterlab
- Thur 10th - Tue 15th: independent development of service concept
- Wed 16th - Presentation of Service Ideation
9:00 - Team 1 | 9:20 - Team 2 | 9:40 - Team 3 | 10:00 – Team 4
Methods
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- Wed 16 of May
11:00 - 12:30 Kickoff prototyping phase
13:30 - 17:00 video workshop with Nicole Fölsterl - Thur 17th of May - Thur 24th of May: Independent development of a service prototype
- Fri 18th of May: Team Mentoring
13:30 - Team 4 | 14:00 - Team 3 | 14:30 - Team 2 | 15:00 - Team 1 - Thur 24th of May, 13:30 - 17:00 Prototype Demo with representatives of the cooperation partner
13:30 - 13:45 - Introduction | 13:45 - Team 1 | 14:15 - Team 2 | 14:45 - Team 3 | 15:15 - Team 4
Methods
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- Techniques like Wizard of Oz, service prototyping und experience prototyping for real life scenarios
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Aim of the prototyping phase is to specify the look & feel of aspects of our service - resulting in prototypes that don't just illustrate aspects of your our service but enable to experience your our service and make your our ideas testable.
- Implementation of aspects of our service
- Presentation and demo of our prototypes – 30min per team (15min presentation plus 15min discussion)
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